Privacy Policy
Last Updated: April 03, 2026
Introduction
Welcome to SAFQA Shipping ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Information We Collect
Personal Information
- Name, email address, and phone number
- Profile information and photographs
- Government-issued identification documents (for transporters)
- Vehicle information and registration documents
- Bank account details for payment processing
Location Information
- Real-time GPS location data when using the app
- Pickup and delivery addresses
- Route and tracking information
Usage Information
- Device information (model, operating system, unique identifiers)
- App usage data and preferences
- Transaction history and order details
- Communication records with support team
How We Use Your Information
- ✓ To provide, maintain, and improve our shipping services
- ✓ To process transactions and send related information
- ✓ To verify identity and prevent fraud
- ✓ To enable real-time tracking and location-based features
- ✓ To send notifications about your orders and account
- ✓ To provide customer support and respond to inquiries
- ✓ To comply with legal obligations and enforce our terms
Information Sharing and Disclosure
We may share your information in the following circumstances:
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
- • Access and Update: You can access and update your personal information through your account settings.
- • Delete Account: You can request deletion of your account and personal data through our account deletion page.
- • Location Services: You can disable location services through your device settings, though this may limit app functionality.
- • Marketing Communications: You can opt out of promotional emails by following the unsubscribe instructions.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you request account deletion, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
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